Kirkland's Reviews

Extremely poor customer service. I’ve been waiting for an online delivery I need as soon as possible to meet a deadline. Kirklands states their deliveries will occur within 7 to 9 days and it’s been almost 2 weeks and Kirklands has not even gotten it to the shipper. They are 100% unwilling to assist with checking into the delay. They are very quick to offer a refund which is not helpful when the item is needed as soon as possible. They are unhelpful and rude. I understand delays occur but to not be willing to even check into the delay is unacceptable. This is my first time ordering from Kirklands and I won’t order from them again.

Wish I had read the reviews before I placed my order. Ordered six candles, normally purchase in store but had surgery so was housebound. Received last night and what a mess. Four were (or had been) in a divided box but didn't tape closed, then the other two just thrown in the box with no wrapping, not a piece of bubble wrap... and then the outer box was barely takep with cheap, thin tape that didn't hold!. Broken glass, wax everywhere, I order from Bath & Body and never received anything broken. Contacted Customer Service but waiting on reply but from other reviews it will be a

Items arrived broken or were not included in order at all. Everything ships separately and trickles in. Items cannot be returned to local store and Customer Service is slow to respond.
Description was not always adequate or accurate. Photo did not properly show dimensions.
I would go to store instead of shopping online.

I was about to make a purchase online but had a question so I called Customer Service. The first person I spoke to did not clearly answer my questions and kept repeating the same responses over and over, I told her "Yes, I understand". Then she put her supervisor on the phone who kept repeating the same responses and got very short tempered when I asked for clarification, I asked her to please be patient and answer my questions, I'm just trying to understand. She started yelling at me and when I tried to ask a question she shouted over me and became more angry. I will never deal with Kirklands again. Horrible customer service!

Horrible customer service! Bought a lamp online got to Kirkland’s only to see it was a different color . The email lady TINA F was horrible . She kept putting problem resolved on our emails only it wasn’t and she could’ve cared less . I had to drive an hr to pick this up to get the wrong item and be told just take it back . Lady you pay for my gas and time then !

Pick up almost any item in the store, turn it over, almost every item is made in commie China. No thank you!! Never going back again!!

I had been eyeing a solar stool for a few weeks and when it went on sale, along with a discount I had, I figured I would go ahead and make the purchase. I purchased what I thought was going to be a WHITE stool. I purchased online for an in store pick up. It was already in the bag when I picked it up so I didn't actually look at it until the next day. @Kirklands should be ashamed of themselves for selling this! I literally went back online to make sure no where in the description it read "distressed" or "off white". No, the picture and description was white. Well what I got looked old and dirty. I can't believe someone actually put that in a bag and sold it. The only reason I kept it was because I knew I could spend another $5 on some "WHITE" spray paint and turn it into the color it was purported to be. #verydisappointedinkirklands

After never receiving a mirror that said it was damaged in transit and waiting a month, I looked for reviews saying Kirklands is a scam company and found them here. I just wanted to post and say that after reading these posts I emailed Kirklands customer service and asked why I hadn't been credited or sent a new one after a month, and they immediately refunded me the next day. So while their shipping service totally sucks and I wouldn't shop here again, they did refund me although it took follow up from me, which is not acceptable.

I bought an item online in January it arrived completely defective. Customer Service Response "Sorry you had that experience" lip service did nothing about my issue. 2nd order this week never arrived. Customer service "Sorry you had that experience, we are not refunding or replacing you will need to dispute thaw charges. I am just flabbergasted at the customer service. Never again Kirklands you lost my business.

My first time ordering. My order didn’t come and didn’t come. Called customer service, could not do anything for 15 business days. Finally they told me I would have to reorder. The price had gone up $50. and they would not honor the sale price I originally got. Because we had moved and they would have to send it to a different address they would not honor the price. Same credit card, same person. I am not happy with their customer service. They lost a customer forever before I even got to be a customer. I don’t need to shop there.